FAQ
Which countries do you ship to and what are the shipping costs?
We currently ship to United States. Shipping is free for all orders within these countries.
How long does it take to process and deliver orders?
Order processing takes 1–2 business days (Monday to Friday). Estimated delivery time is 4–6 business days.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can track your order via our website or through the tracking portal of the respective courier (UPS, FedEx, or DHL).
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled before they are shipped. Please contact our customer service at support@davies-jewelry.com for assistance.
What is your return policy and which items are excluded from returns?
You can return items within 30 days of delivery. Items must be unused, in their original packaging, and in new condition. Personalized items and underwear are excluded from returns.
How do I initiate a return or exchange?
Please contact us at support@davies-jewelry.com with your order number and return details. Our team will provide you with a return authorization and the return address. Please note that return shipping costs are the customer's responsibility.
How long does it take to process a refund?
Refunds are processed within 7 business days after receiving the returned item, back to your original method of payment.
What should I do if I receive a defective or damaged item?
Please contact us immediately at support@davies-jewelry.com with a description and photos of the damage. We will arrange for a replacement or a refund.
Which payment methods do you accept and how are transactions secured?
We accept:
- Visa
- Mastercard
- Amex
- Maestro
- Diners Club
- UnionPay
- JCB
- Discover
- PayPal
- Google Pay
All transactions are secured using the latest encryption technologies and advanced fraud protection measures.
How can I choose the correct size or product variant?
You can find size charts and detailed product descriptions on our website. If you have further questions, our customer service team will be happy to assist you.
Do you offer product warranties or insurance?
Yes, all our products come with a manufacturer’s warranty. Please refer to our website or contact customer service for more information.
What are the benefits of creating a customer account?
Creating a customer account allows for faster checkout, easy order tracking, early access to promotions, and the ability to create wishlists.
How can I update my account information or change my password?
Log into your customer account to update your personal information or change your password. If you experience any issues, please contact our customer service team.